This privacy policy explains how Lalique handles information submitted through website forms and browsing interactions. The website is designed for collection discovery and inquiry support, so the most common information we receive includes names, email addresses, phone numbers, product interests, occasion details, and messages about crystal gifts or care questions.
We collect information you choose to submit through inquiry forms and search interactions. This may include contact details, requested product categories, recipient context, desired presentation timing, or notes about existing crystal pieces. We may also receive basic technical information related to website operation, such as page access and browser behavior, when needed to maintain the site.
Submitted information is used to respond to inquiries, prepare relevant guidance, improve website clarity, and support requested communication. We do not need sensitive personal information to recommend crystal gifts, and you should avoid submitting details that are not relevant to the inquiry.
Information is retained only as long as reasonably necessary for inquiry handling, service follow-up, or operational recordkeeping. We use practical safeguards to reduce unauthorized access, misuse, or accidental disclosure. No website transmission can be guaranteed completely secure, so avoid sending confidential payment or identity information through general inquiry fields.
You may contact us to update, correct, or request deletion of inquiry information where applicable. You may also choose not to submit optional fields, though fewer details may limit the precision of our response.